Privacy Policy — Calypso & Co

At Calypso & Co (“we,” “us,” or “our”), we respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place online pickup orders, request table reservations, or sign up to receive SMS messages from us. If you have questions about this Privacy Policy or our SMS program, contact us at privacy@calypsoco.com or (931) 225-9776.

1. Information We Collect

We may collect the following types of information:

Contact details: name, email address, and phone number provided when you place an order or request a reservation.
Order information: items ordered, order total, tax details, pickup time, and payment confirmation status.
Reservation details: party size, requested date and time, and any notes you provide.
Device and usage data: browser type, IP address, and pages visited, collected automatically through standard web technologies.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your pickup orders.
Confirm and manage table reservation requests.
Send order status updates, reservation confirmations, and support messages.
Improve our website, menu, and customer experience.
Comply with legal and tax obligations.

3. SMS & Text Message Communications

By providing your mobile phone number and opting in, you consent to receive SMS messages from Calypso & Co. Message and data rates may apply. Message frequency varies.

Message Types

Depending on how you interact with us, SMS messages may include order updates, reservation confirmations, pickup reminders, and customer support messages.

Message Frequency

Message frequency varies based on your orders, reservations, and support needs.

Rates Notice

Message and data rates may apply. Standard messaging rates from your wireless carrier apply to all messages.

Opt-Out Instructions

You can opt out of SMS messages at any time by replying STOP or UNSUBSCRIBE to any message from us. After you opt out, you will receive a confirmation message and no further marketing or informational texts unless you opt in again.

Help Instructions

For help, reply HELP to +19312259776 or contact us at hello@calypsoco.com or (931) 225-9776.

Carriers Supported

Major U.S. carriers such as AT&T, T-Mobile, Verizon, Sprint, and others support our SMS program. Carriers are not liable for delayed or undeliverable messages.

Your SMS Privacy Choices

We will not share or sell your phone number to third parties for their own marketing purposes. Your SMS opt-in data, consent, and phone number are not transferred to any external organization under any circumstances, except where required by law.

4. How We Share Information

We do not sell your personal information. We do not transfer your personal information to any external organization under any circumstances, except where required by law.

5. Data Security

We use industry-standard measures to protect your information, including encrypted payment processing through Stripe and access controls on our internal systems. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may:

Update or correct your information by contacting us.
Opt out of SMS messages at any time by replying STOP or UNSUBSCRIBE to any message.
Request deletion of your personal data, subject to legal and operational retention requirements.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website and services after changes constitutes acceptance of the revised policy.

8. Contact Us

Questions about this Privacy Policy or our SMS program? Reach us at privacy@calypsoco.com or call (931) 225-9776.